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Romania, Bucharest
1 Level
720 Review
41 Karma

Review on HCABL by Patrick Lets

Revainrating 3 out of 5

Cute Outfits, Awful Customer Service, and a Waste of Time

Even while I enjoy a good chuckle as much as the next person, my recent interaction with HCABL's business did not leave me with a positive impression. Even if their women's apparel and accessories are adorable, it's not worth the trouble to work with them. To begin, their website is really disorganized. It's disorganized and hard to navigate, making it frustrating to find anything. Good luck at the checkout if you find something you like. There are several forms to fill out and procedures to follow, making the whole thing tedious and time-consuming. But even if you make it through the store's checkout without a hitch, you still might not be in the clear. If you have any problems with your order, you will be left high and dry because their customer assistance is so poor and incompetent. I won't even begin to describe the ordeal that is their return policy. But let's assume you do get your shipment and that it arrives undamaged. Their items are hit-or-miss in terms of quality, even then. Their products range from being well-made and charming to appearing to fall apart after a single use. Overall, the effort of working with HCABL isn't worth the nice items they sell. Avoid the hassle and go somewhere. I promise you, your sanity will be grateful.

Pros
  • Team that provides customer care that is both responsive and helpful.
Cons
  • There may be delays in shipping.