The best part of using this tool was its ability to connect our system with different databases like Salesforce CRM, Dynamics 365 etc., which allowed us to get insights from these systems easily in one dashboard for all users across multiple locations without compromising security & privacy issues at least as far we have tested so far. I don't think there are many downsides about it but if you want more features then definitely go ahead otherwise it's good enough. We were able to integrate various sources such as sales reports into single place where everyone could access them quickly while maintaining confidentiality of their information.