I like how easy it was for my IT department, who hadn't used any type of monitoring software before this product came along (which they had asked about), just plugging into one system with lots of info available at our fingertips! It's not perfect but we have been able use information very quickly, which has helped us manage security issues more proactively than previous methods. The only thing right now i dislike are those "websites" you're supposed too sign up through when logging onto your account online - why don't all companies make using their products as intuitive & straight forwardly? Have saved countless hours by being alerted much quicker if an issue arises instead waiting days until email alerts come around again asking me what happened so many months ago etc, saving time spent chasing down these problems.