The customer service is excellent! They are very friendly people who answer any questions you might have with ease (including during off hours). Their support staff handles even my most complicated requests without hesitation or complaint from me about having to wait too long between responses; this makes it easy when I need someone immediately after business closed at night/on weekends etc., but not so much if they're away next week - which happens often because their team works around world time zones as well.. A great partnership that really does care deeply how we feel being part our organization's success story! We use them mainly due issues regarding access control / door lock operation & amp latching mechanism design⼊ ; also integration into multiple buildings via RFID readers installed by us throughout those sites.