It's easy for customers, it allows them not only give their opinion but also rate your service or product in real time! This tool really helped us improve our services by getting instant insights from users' opinions about what they liked/disliked most when using one of our applications.
As mentioned above this software has some bugs which sometimes made difficult its use (especially at first). I would highly recommend everyone who wants user experience improvement should try out harvestr as soon as possible because you will definitely like how simple yet powerful this application can be used once implemented properly. We have been able solve many problems with the help of harvesting tools such as:- Customer satisfaction surveys.- User behavior analysis,- Realtime analytics etc.