Review on Buttonsmith by Jacob Fish

As a product manager, I looked into the online store for Buttonsmith and discovered some worrying problems. Although they have a large assortment of office supplies and school materials, their customer service is subpar. Despite their dedication to providing satisfied customers, I have encountered delays in the delivery of my items and occasionally unresponsive customer support representatives. For me and my team, this has been a source of irritation and annoyance. Additionally, even though their eco-friendly packing strategy is commendable, occasionally damaged products have been a result, which has caused additional delays and anger. Overall, Buttonsmith's online shop has promise, but a major flaw is the absence of timely and effective customer support. As a product manager, I would advise Buttonsmith to put customer service improvement at the top of their priority list in order to better serve their clients.