The ability to track shipments through all stages of their lifecycle from shipment creation until delivery completion (or any other milestone defined by our customers). This also includes having access to detailed information such as status updates/comments posted during transit using WhatsApp or SMS messaging capabilities in real-time via Trackrist mobile app which allows us keep everyone updated at once - not just with current tracking info but we can share photos too! Pricing structure could be more flexible especially considering that most couriering companies are small businesses who cannot afford high monthly subscription fees compared to larger logistics providers like FedEx / TNT etc.. Tracking your client's consignment without needing them physically present would make life easier if they were out travelling abroad e.g., holiday periods when staff changes frequently so manual updating becomes time consuming process.