I found OCT17 by accident and chose to try it out. Their dedication to the patterns they created left an immediate impression on me. Customer support wasn't treated with the same level of enthusiasm, unfortunately. There was a problem with my order, and I attempted to contact them, but it was like talking to a brick wall. The innovative design turned out to be a glorified knockoff, and the final quality was a letdown as well. Even if you love what you do, that shouldn't give you permission to neglect the fundamentals.