I like that it's easy to use with no training required! We've been using this software since 2015 but have never had any issues until now when we started having problems accessing our account online (sometimes not loading at ALL). This has caused us some stress because there are many other vendors out here who do offer great services so why would you go elsewhere? If they can fix their system then everything will be fine again - otherwise just stick w/ them as someone else said above me :) They don't charge extra fees or anything either which makes things even better than before!!