Review on BynxFleet by Fredrick Edwards

This product is terrible. Inability to change dates and times without creating hundreds of duplicate entries is ridiculous. Also the inability to create custom fields in reports is insane. You would think with all their experience building software they would be able to handle something simple like changing a date/time field on an existing record. What I'm getting from reading the documentation is that I can't change the date/time field at all. Why am I unable to change the date/time field if I created the record in the first place? What happened to the customer service department? Does anybody still use that? What happened to the tech support team? Where did everybody go? I was promised they were going to move away from the old way of working with "helpdesk" tickets. Instead, I get the impression that it's the same old thing. I have to call the old-fashioned way because I can't figure out how to do something on the web interface. And this product is not cheap! I was hoping for better performance and more functionality. I'm disappointed.