The customer support is really good! They are always willing to help you out with any problems that arise during setup or operation of your server/hosting plan.
Their 24 hour phone line can be quite helpful if things go wrong at night when most people have gone home for their day offs (or slept). I would like more information about what they offer in terms of backup systems / services etc - this could possibly lead me away from other providers who do not provide these additional features as standard. We had been using another provider before we moved over into hosting our own servers through them which was great because it allowed us full control without having someone else managing everything behind-the scenes so there were no surprises once set up & working smoothly.