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Italy, Rome
1 Level
469 Review
0 Karma

Review on 🎧 800mAh Battery Capacity Wireless Earbuds: Haylou GT1 Pro Bluetooth 5.0 Touch Control Ear Buds with 26H Playtime, Fast Connect, IPX5 Waterproof (Black) by Stephanie Burke

Revainrating 5 out of 5

Good case but poor quality headphones with poor customer service

I dance, weight train and teach physical activity (in person and online) and found these headphones just unreliable in them during this stay when I started getting annoyed when they dropped out at business meetings, especially given my need for them during the pandemic, then I started using my significantly older Mpow and the feedback on my sound quality was better with Mpow. Add to that complaints about sound quality from my mic, and the right and left earbuds kept disconnecting, often requiring me to factory reset, unplug, and then pair again. After some research on the internet, it turned out that this is a common problem. At one point I found that my microphone stopped working on an important business call. I've tried the usual reset, disconnect and re-pair, but that didn't work. After contacting customer service, I informed them of my problem and the steps I had already taken. I was told to try again and send video proof of my process. They answered once a day at most, although I called anytime. After being tossed back and forth for over a week, given wrong directions, falsely promised a refund, asked for shipping information, etc., I was offered a discount coupon that was not sent. Pros: - Case looks nice - Headphones hold a charge well - Residual charge in the case, clean and in a good place.

Pros
  • Don't waste too much time
Cons
  • Not trendy