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Review on ANNKE Security Upgraded Outdoors Surveillance Camera & Photo by Emily Reyes

Revainrating 5 out of 5

Excellent customer support

The camera system was easy to install - our house was pre-wired so all we had to do was connect the cameras, add the NVR to the network and follow the instructions. I had a problem renaming cameras - they were all set to camera 01 - all four. I contacted Revain for product support and they worked hard with me until we figured out how to rename the cameras! Being new to security systems, I "thought" I could install a monitor near the front door even though the DVR was in a designated service unit. This has caused problems as you have to use a mouse connected to the NVR to log in for maintenance and if you can't "see" what you're doing it won't work. Annke's customer service helped me with some monitoring alternatives, but I find that for every service I have to put the monitor next to the NVR - not the end of the world. I installed the monitoring on two mobile devices without any problems. There was a problem installing the monitor on the computer, but now we're working with Annke to solve it.

Pros
  • Great for a small home
Cons
  • Questionable purchase for the elderly