It is very easy to use as it has all our tools that are needed for an effective CSO role. We've been using this product since 2013 but we have seen some new features added recently which was great! There isn't anything I dislike about amitie - if you're looking at getting started with your own CRM system then definitely give them a try out!! They helped us get organized by creating tickets/emails etc from one central spot so now everything can be done without going into multiple places like outlook & slack ect..