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MetaCX Review

4

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Very good

Revainrating 4 out of 5  
Rating 
4.2
Customer Service, Customer Success Software

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Description of MetaCX

MetaCX is transforming how value is defined, managed, and realized across the entire enterprise value stream. The platform creates a tight linkage between vendors, customers, partners, and peers by introducing a new relationship protocol centered on the creation of value. By providing co-owned, digital spaces backed by live performance data, MetaCX helps companies define and manage desired business outcomes with those in their industry ecosystem.

Reviews

Global ratings 4
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  • 4
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  • 3
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  • 2
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Type of review

Revainrating 5 out of 5

Great platform if you want integration with many applications

I like that it allows me to connect my sales team up through our marketing department - which can be very difficult otherwise! It's not perfect but really helpful for all departments within an organization. Nothing so far as i dislike anything about this software though :) You will need some training initially because they have made changes since we implemented them 3 years ago (i believe). We are able solve problems where previously there was none or minimal help from other systems such has…

Pros
  • The system is easy enough at first glance however you do get more complex once your business grows larger than one person per role, especially if those roles overlap with others in another group e.g Marketing
  • Salesperson; HR Manager &amp Executive Assistant..etc..all working together under 1 umbrella!! They also make their own tools available when
Cons
  • It is hard to say

Revainrating 4 out of 5

Great way of keeping track with daily accomplishments

I like that it allows me to see what my competitors are doing as well! It's great for tracking your progress towards goals you have set up yourself or through team collaboration/communication tools such as Slack & Teams (or even Google Docs). There isn't much room left once all fields need filled out - which can be time consuming if there aren’t many tasks per day at work already completed before getting started again after lunch break etc., but this could also just mean some more features…

Pros
  • It's great for tracking what you need to get out of the day and what you should be doing
Cons
  • Maybe add a "extra task list item"

Revainrating 5 out of 5

The CMO was impressed with the value of the cloud platform and the potential to improve their business.

This has been amazing experience so far. Our CMO saw the value in investing in a cloud solution that allows us to scale, manage our brand and campaigns across platforms and use machine learning to predict the future. We’ve had great success getting our own internal team onboarded to use this tool. We’re already seeing positive ROI from managing the interactions within our community and creating unique experiences. We look forward to the long term benefits and improvements in the technology that

Pros
  • We are not going back to managing email individually for campaign creation.
  • Easily able to share workflows between teams.
Cons
  • You need an internet connection to create an email workflow

Revainrating 3 out of 5

The only thing that is working is the sales team, because they have been able to sell directly from within the software.

I would say the only thing that is working is the sales team, because they have been able to sell directly from within the software. They have also been able to leverage the software to market their services. That said the rest of the company is terrible. I tried for two weeks to use their website builder. I was unable to get anything built. I spoke to customer service numerous times and still couldn't figure out why I wasn't getting any results. Customer service did not have any answers, and…

Pros
  • Their sales team works well with their product
  • Great support staff and great customer service
Cons
  • They will give you links that work, but when you click on them nothing happens
  • Not much documentation on how to actually use the software