SmartKarrot CS Review

I love that they are able to do so much for us without having any extra cost or overhead involved in running our account management system (AMS). They have helped improve my team's efficiency by allowing them more time spent doing what we're good at - managing accounts while leaving behind all those pesky AMS details which can be very overwhelming when you don't really know how an ami works yet but still want everything done right. The only thing i dislike about smartkarrots services is their…

Easy integration into Salesforce; The data can be used in Pardot as well. There's no need for additional software or hardware to integrate the tool. We've been able to collect more information about our customers and their preferences which helps us create better recommendations or content that will help them achieve their goals. I don't think there are any downsides yet but we hope that this could improve over time since we're still new using SmartKARROT. Collected lots of useful data, helped

I love how in real time you can see what's happening out there for all users who are logged into their account - including if they have been inactive or not active recently (as long as this user has enabled "Follow/Message" feature). Sometimes when we refresh our dashboard page after few minutes, sometimes some messages does appear right away but many times these updates take longer than expected so it may be frustrating that even though message was sent by someone else the update might still…