I like how easy it is for inmates/inmate's family members (anyone) that want updates of their loved one while they are incarcerated! It has allowed me more time as well because most times when my husband calls he doesn't have much information other than where his brother lives which can be very helpful but sometimes we need info sooner rather then later so this helps us out tremendously!! Nothing at all really dislike about anything yet if there was i would love some improvements made by adding an auto responder option such sending them automatic emails after certain amount days without calling etc..