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Review on The Marksman Group by Jose Guevara

Revainrating 5 out of 5

Great resource available through Infinite Resource

I like that they have experience with other ERP systems as well, so we can use their knowledge of those programs too! They are very knowledgeable about ECCO products which is great because it makes learning new things easier and faster for me when working alongside this team member/employee (if you will). It would be nice if there were more frequent updates from them regarding releases or enhancements made by EPICOR development teams. This has been helpful but could also become frustrating at times since some changes do not make sense until months after being implemented into our system - especially where fixes come along quickly afterwards. We started using EpiConnect last year during an upgrade project between two different versions within one customer org record type; however, due to having another version already running before upgrading was completed it took us quite awhile just getting back up-and-running again once all upgrades had.

Pros
  • Knowledgeable staff members who know how everything works in depth.
  • Detailed explanations provided upon request while troubleshooting issues related specifically pertaining only my account(s) involved without confusing others around any confusion caused through such scenarios involving multiple customers' information across several accounts simultaneously impacted under certain conditions
Cons
  • Some difficulties