The shampoo pump is broken. But it's normal. The smell is good. But it leaves a very sticky residue on my hair. And yes, I rinse my hair thoroughly. I washed my hair twice with shampoo and conditioner and both times the result was sticky. My hair is very long 40 inches. ++. I am not risking my hair with this brand. Throw it away and buy something else. There was also debris in the tub. How fat can be made from vegetable and almond oil in the conditioner. I do not know. I do not recommend.
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