We were very happy with the gate (and the quality) as it was easy to assemble. However, without actually reading the instructions, I lost some of the parts that I should have used. I contacted Rainbow Trade Co. and they immediately offered to ship me the parts. I offered to pay as it was my fault but they sent the parts for free. They said it might take a while due to the COVID pandemic, but it arrived quickly. In addition to a great product, I also received great customer service. Double win!
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