It is very user friendly with many features that are easy enough even for newbies who have never used such kind of application before. I like how it allows you as users to create multiple groups within your organization so that we can send different emails/emojis or texts depending upon our needs at one time without having to go back in between each group everytime to do something else. Some problems may arise when sending an email from certain accounts where they get blocked by some companies due to virus warnings but this doesn't always happen since sometimes these warning messages come too late if ever it happens. We use it mostly during holidays because most people tend not to request medication then until after the holiday period ends. Also, using RMS makes us able to track what has been sent out to whom whether they received them properly, etc.