The best part is it's an all-in one platform which has helped us in many ways including data collection from our prospects as well marketing automation for lead generation with social media integration! I dislike nothing about this software but if you are looking out there then definitely go ahead because of its features like video recording etc., It will help your business grow exponentially by providing better insights into customers' buying behavior through surveys & questions answered via chatbot feature available within discuss io app itself or using third party services such as Survey Monkey (which we use).
We have been able solve customer problems effectively without having any human interaction at times when they need immediate support/help hence saving time while increasing productivity levels too!!