Overall, we are happy with this product. We purchased two of them for a shower remodel. We must've caught a bad inventory time because the initial delivery was long. When they arrived, one was dented. No problem, return and reorder. The second order showed up the wrong color. No problem, return and reorder. Finally received the right color in time to finish the remodel. This is NOT completely brushed nickel. The unit itself is brushed nickel but all other fittings and heads are chrome. We didn't really care but if you expect brushed nickel, you're not getting it. Also you can only get water out of one place at a time. Naively, I thought the rain head and the jets could work at the same time. Negative. You get water out of one place only. If you watch the video, you will see we installed a separate rain head in the middle so we can run two sets of jets and the rain head so it's ok. If you're only installing one of these, it will make for an interesting shower. The jets are nice but you don't get a powerful spray out of them. It's more of a light spray, stronger than a mist, but not a real jet (I'm thinking of those multiple setting garden hose nozzles when I say this). Finally, if you have anything like the setup we have, you will need more hot water. We are thinking of putting in an instant hot water heater. The "water park" as we call it sucks the hot water. Like I said, overall I'm happy with the purchase in our situation. If we didn't have the multiple units and really cared about the brushed nickel finish, I probably would be less than pleased.
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