It's easy for our employees who are not tech savvy at all! The system is intuitive (just like any other software we use) but I wish there were more options/designs available when it comes time design your own rewards program or create new one from scratch if needed - that would be great too!! We've been able get up & running quickly using their support team as well which makes things seamless once they're set in place :) Great product overall though so no complaints here either. Have created several programs over past few years within different companies including some very large ones now where people love them even tho' haven't used much yet myself personally :).