I am always on the watch for cutting-edge technology because I enjoy exploring new possibilities. That's why I was so thrilled to learn about UEME, a manufacturer of various electronic devices, including portable DVD players and other forms of portable audio and video. However, I was left feeling disheartened and frustrated after contacting UEME's customer support. Unfortunately, the UEME portable DVD player I ordered was broken in transit. To get a replacement, I contacted UEME's customer support, but they were unhelpful and unresponsive. It took several days to hear back from UEME's customer service staff, despite numerous attempts at communication. When I did get a response, it was arrogant and unhelpful. Evidently, client satisfaction wasn't a top priority for them. The fact that the substitute I was sent was flawed as well is the cherry on top. I had a bad encounter with UEME because their quality control was obviously lacking. Although UEME is known for its cutting-edge portable electronics, the company's quality assurance and customer support leave much to be desired. As a buyer, I anticipate quality services and goods. Both of these were areas where I had hoped UEME would excel, but it fell short.