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South Korea, Seoul
1 Level
744 Review
22 Karma

Review on UEME by Justin Spence

Revainrating 2 out of 5

Customer Service at UEME Disappoints Me

I am always on the watch for cutting-edge technology because I enjoy exploring new possibilities. That's why I was so thrilled to learn about UEME, a manufacturer of various electronic devices, including portable DVD players and other forms of portable audio and video. However, I was left feeling disheartened and frustrated after contacting UEME's customer support. Unfortunately, the UEME portable DVD player I ordered was broken in transit. To get a replacement, I contacted UEME's customer support, but they were unhelpful and unresponsive. It took several days to hear back from UEME's customer service staff, despite numerous attempts at communication. When I did get a response, it was arrogant and unhelpful. Evidently, client satisfaction wasn't a top priority for them. The fact that the substitute I was sent was flawed as well is the cherry on top. I had a bad encounter with UEME because their quality control was obviously lacking. Although UEME is known for its cutting-edge portable electronics, the company's quality assurance and customer support leave much to be desired. As a buyer, I anticipate quality services and goods. Both of these were areas where I had hoped UEME would excel, but it fell short.

Pros
  • high-caliber goods
Cons
  • Problems with quality management