The customer service from Spindle is outstanding. They are always there for you when you need them. In fact they have been very supportive of our new project which has come about due to their support. A lack of features available in other products. I believe this is due to the fact that the product was designed with small businesses in mind. This means that it is not as advanced as some of its competitors. This may be a disadvantage to larger companies but we do not want to lose out on the benefits of this product. If you are looking for a good quality document distribution system then Spindle should definitely be at the top of your list. We have found it easy to use and extremely reliable. The customer service is second to none.