I like that it's easy enough so anyone can use, but also has all kinds features with advanced controls if you're more tech savvy or want them there when needed! It was great having someone in our office who could fix any issues we had at anytime without us needing an IT person - this just made things easier overall.- Easy setup/use once set up; simple interface makes finding what info needs checking quick & efficient (especially during busy times); no need to have constant access from home as they are remote support staff members anyway which saves time not being away constantly while working out problems ourselves instead.- Great product!! We used their services remotely via Teamviewer / Zoom meetings where one user would be connected into multiple computers simultaneously using 2 different video connections depending upon requirements etc., plus 1 audio connection per computer too since some users were located.