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France, Paris
1 Level
711 Review
22 Karma

Review on 💻 Fantom Drives DSH1000 FD 1TB Encrypted Hard Drive with DataShield 256-Bit AES Hardware Encryption - USB 3.2 Gen 1-5Gbps - Mac/Windows/PS4/Xbox Compatible (Black) by Kevin Carey

Revainrating 1 out of 5

4 days without tech support or climbing

Ordered for a project with a developer from abroad. You need to send them a bunch of sensitive data. The developer, me, their IT department, my IT department, etc. spent a week and a half alone and 4 days of messages to their tech support trying to get help. No computer in our office can see this drive. Technical support is email rather than phone and very slow. До сих пор любимым моментом является отправка им страницы с техническими данными о компьютерах и программном обеспечении, которое у нас есть, включая название их продукта и т. д., и они говорят, не могли вы дать нам некоторую информацию о том, с чем you work. My response was to copy past emails and messages to their online portal with all the details requested, followed by hours of radio silence. If there had been like zero stars, the rating would have given it.

Pros
  • A little over
Cons
  • Nervous