I like that OmniPrises CRM has many different modules available for use depending upon what we need at any given moment or day of week! The ability to have so much information readily accessible from one screen makes our jobs easier than ever before!! There are very few features missing which would improve my experience with this product even more. It's great when there isn't anything wrong but if something does come up then they will respond quickly by fixing whatever issue arises immediately without delay. ! I like the simplicity of OmnipriseCRM. I love that it's cloud based and the support is great. I don't like that the customer service needs to be improved a little. It's a great platform and I can't think of any cons. I highly recommend this software to all companies. It's very easy to use and will save you a lot of time. We've saved so much time just by using OmnipriseCRM.