I have been using this software since last 5 years in my current organization as well at other organizations too where we do genetic testing work like sequencing etc., This has almost all features which one need from such kind of system and it's very user friendly also so easy to use and learn by new users who don't know much about computer science. The only issue i faced while working was sometime when someone used same username but different password they could not login into their account sometimes due to some technical error. It helps us manage our samples easily & keep track of them without any hassle.