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769 Review
45 Karma

Review on πŸ’§ LeakAlertor 6000: Quick and Tool-Free Installation Toilet Leak Detector | Detects Leaks, Running Toilets, High Water Bill Culprits | Visual & Audible Alerts by James Lighting

Revainrating 5 out of 5

GREAT product, BEST customer service

We have hooligans who always rush back to the next Fortnite game and hesitantly flush their toilet. Accordingly, the damper was not always landed to provide a proper seal. Who would have thought that a working toilet could waste so much water! A month after my water bill increased by 100%, I bought LeakAlertor. I couldn't be happier! This little device worked like magic! Until it stopped... I found 4 months early to change the battery but it was worth the effort. New battery = no dice yet; no more life Since Revain's 30-day return period was far too long, I checked the manufacturer's website for a possible guarantee. I casually filled out an online contact form the day the device died: Sunday, Easter Sunday, no less. I didn't think about the day or time and was content to wait for a response during normal business hours over the next week. I didn't have to wait more than an hour and Susan (co-founder of ) personally responded to my request using an online form. In her message she stated that Ernie Howard would call me on Monday to set up a warranty swap. I also got a call from Susan around the same time as the email; it was from Eric (the president of the company). He left a message to let me know that Ernie will be calling me tomorrow (Monday) to arrange a warranty replacement. Ernie and I got in touch with him on Monday and he explained some of the potential issues with the small batch of products. We had a pleasant conversation at the end of which Ernie informed me that I would receive a replacement LeakAlertor in the mail within a week along with SASE for returning the defective product. Dead easy. A great product with a simple, serious design that does what it says on the tin, backed by such outstanding customer service? There's no better place to invest your hard-earned cash!

Pros
  • Works with all tank based toilets
Cons
  • Not automatic