I like how easy it is to use and understand once you have used one of our competitors products! It's very intuitive with no learning curve at all!! There are some features that could be improved but nothing major so far as they're doing what we need them too do well enough already. We primarily utilize this product from home or when traveling which makes using my phone difficult sometimes because most apps aren't supported yet (like WhatsApp). This allows me access remotely without having an internet connection while also keeping track of who does not respond immediately if needed by emailing directly instead.