The ease of use is great! I'm able to easily create new accounts with no problems, or troubles that are worth mentioning at all for me as an end user who doesn't have any IT background whatsoever (I am in fact what you would call "tech ignorant").
If it were not compatible between platforms like Windows 10/Windows 7 then maybe this could be better but overall very nice so far :). Support from their team has been excellent when ever we've needed assistance about account management issues etc which helps keep our server running smoothly throughout day-to-day usage requirements.