The seller sold it as new but I have received it with no remote, and once finally got the remote almost 2 months later found that it was used and broken. Inside were found defective CDs and several programmed CD tracks stored in internal memory. Couldn't use it for 2 months and when I got the remote it didn't work at all and damaged 4 of my CDs. I have another Sony Mega changer that was excellent until it cracked after 13 years of flawless use. . I have great faith in Sony's Mega Storage line of CD changers and this particular experience was ruined by a dishonest seller with extremely lazy customer service. (Griffs) My previous changer, the Sony CDP CX200, was a great product and I've only heard good things about the Sony product.
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