We received a free replacement after accidentally stepping on the original parent unit. Unfortunately, the replacement in the video cover will be blurry, a slight inconvenience when turning off and on again. After a few months of use we left it on, but unplugged all day, the unit died and wouldn't turn on again. No charging or restarting will fix the situation. Unfortunately, Baby Sense does not have replacement parts for the monitor. You can't even change the battery as the parent unit has hidden clips and glue holding everything together. If you want a long-lasting product, look for a parent unit with at least one removable battery.
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