I love how easy it is to set up your lobby, and add all of your staff members. You can also assign different roles for each member in order to help with keeping track of who's where! When you first sign up for their software there are quite a few things that need adjustment (e.g., font size) but they're very quick at helping walk you through it once everything has been adjusted correctly. They do have an option to upgrade to premium if needed which will give you more features like being able to create subgroups within groups. The biggest benefit was having everyone working together from one central location. This helps keep people organized as well as allows them to interact easily across departments without any confusion or hassle! It really makes communicating easier between our team since we no longer send emails back and forth trying to figure out what someone else said vs. what we heard.