I used to work for a large IT vendor and it was great to see a smaller competitor that offered something unique (that I had never seen before) take over my position at my old company. FOIAXpress made the transition seamless and took care of my former coworkers and customers who may want to switch to them. It's very user friendly and straightforward to use. Customer service is also excellent. It takes some getting used to, but once you get going, it's pretty easy to navigate. Very helpful! If your using an older version or if there is any issues they will update you within hours rather than days as most companies do. They provide great help documents which make life much easier when learning how to set things up properly.