To begin, I struggled to locate specific information on their website. There was a lack of clarity in the categories, and the search bar was unreliable. Second, it took weeks for the merchandise to arrive after I placed my order after discovering what I wanted. It was tough for me to get in touch with customer support to inquire about the status of my order. Finally, the defective merchandise arrived with my order. It was a pain to receive a replacement or refund, and I was dissatisfied to learn that their return policy was not as accommodating as I had thought. While WAREMAID's variety of outdoor living products is respectable, the company's cumbersome website, lengthy shipping periods, and unresponsive customer service left much to be desired. This is an internet shop I would not suggest to anyone.