I like that you can create your own grant types in Grants Pro so it's not just limited by what they have available for free with their platform (which isn't much). The support team has been very responsive when we've needed help or questions answered! It would really benefit from some more customization options as well - maybe even being able to add custom fields/types of information? We're solving our needs around tracking different programs within one software tool which makes things easier across departments & offices without having multiple systems at once.