The staff's ability was great at what they were doing every time we met with them about our needs or questions that came up during implementation of their product within OBSERVER DMS system (an ERP). There wasn't much I found positive other than it worked! Sometimes meetings would run late which caused some issues but overall not too bad - maybe because everyone knew eachother well from previous engagements? We had many clients who used this software so there weren’t any major changes made by us as far using its capabilities are concerned when implementing SIMTELLIGENT products like PROMOTEURS PRO etc..