At first I thought the belt was missing. several reviewers made the same comment. However, after playing around with the product, I found that the strap attached to the underside of the platter and only needed to be tightened to get it around the spindle. However, there are NO setup instructions in the instructions. Once we have it set up and running, it works flawlessly. The sound seems good but it's hard to tell as we tested it with a small inexpensive BT speaker. We'll update soon and see how it sounds. EDIT going to 4 stars. Husband loves it and support was good enough to get in touch with me and apologize for the lack of clarity in the setup instructions. They indicated that they would change them - or at least I think that is the point of the letter. Apparently this was written by someone whose native language isn't English, so part of the post was a bit confusing. I appreciate them reaching out!
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