Product works well. However, you should use colored buttons that are easier to see/read. The main problem with this machine, and this isn't our first coffee machine, is that the tray on which the cup rests is too narrow. We broke a few cups. A simple solution would be an adjustable cup tray, such as a tray that slides in and out with various indentations that can be easily adjusted to the user's needs with a click.
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