Update: After working with incredibly patient people, it turned out I was trying to turn it on its head! Once we put me in, it was a breeze. I wish I could say I need new glasses, but. . .Am sure what and why I screwed up. But sincerely grateful for their customer care. (Of course I made her laugh!) It works as promised and I'm very satisfied! Since I couldn't insert the dividers (I have arthritis, but still...) I tried to use a screwdriver to pry the side up so I could slide the dividers down. He punched a hole in the net. Was waiting for a grandson (tall, healthy and strong), but he could not use them. If I hadn't pierced I would have sent it back. Now I'm just mad!
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