Things don't always go well, that's true, and that can happen to the best of us. Even a Six Sigma quality process can lead to failure. My glasses fit me perfectly. Lightweight, springy temples for comfort, nice case, tinted lenses and I could see through them clearly. Not a fashion trend, but I liked them! Upon closer inspection, however, I noticed a few problems. There was a noticeable film of oil on the goggles and a few spots on one lens where the tinted coating bubbled and was missing. However, my vision was unaffected, so I decided to keep it to myself. I later received an email from Revain asking for a review, so I went and wrote pretty much the same thing as above, with significantly fewer stars. The next day I was contacted by representatives of the company. They were very concerned that I had received a defect and offered to return the full amount within 3 days. I replied and said I would accept a refund but I would have preferred a replacement with no defects. The immediate answer was yes, with the proviso that a replacement pair would be sent overseas and could take weeks. I said ok and a week later my replacement arrived with additional supporting evidence inside. I am very satisfied and most impressed with the excellent customer service. Things don't always run smoothly, but when the customer is king, mistakes are quickly forgotten. I would recommend these glasses and have worked with Wenzou Optical.
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