I didn't know it was non-returnable, otherwise I wouldn't have bought it. . A few other things I didn't realize before ordering: 1. The "neck" of the massager is flexible. I'm sure this helps keep vibrations from being transmitted to your hand, but it also means the neck absorbs most of the vibrations that should be transmitted to the body part you're massaging. Yes, the vibration is pretty strong for a device of this size, but the flexible neck doesn't let you feel that vibration. I tried pressing the massager very hard against my skin (by squeezing the flexible neck) to try and get more vibration, which worked with just one of the three "legs" pressed against my skin. When all three "legs" are pressed against the skin as intended, the vibration dissipates and doesn't feel as strong. Not suitable for node targeting.2. The vibration is activated by pressing the massager. There's an on/off button, but it doesn't actually vibrate until you press the massager against something. This was frustrating for me as it went on and off trying to find the right spot and with a flexible neck it is difficult to slide the massager over the skin while maintaining an even pressure (vibrates) . So it keeps turning on and off. Very annoying. I tried to squeeze it with my hand to keep the vibration going, but that hurt too.3. NO. RETURN. My biggest annoyance ever.
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