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Azerbaijan, Baku
1 Level
672 Review
38 Karma

Review on Genwiss by Christopher Morgan

Revainrating 3 out of 5

Dissatisfied with the Outdoor Equipment Sold by Genwiss Company

As someone who enjoys spending time outside, I couldn't wait to examine the various pieces of equipment that Genwiss Company had to offer. My interactions with the company, on the other hand, were not particularly noteworthy. To begin, the cost of their items is not commensurate with the level of quality they provide. I went out and bought a tent and a set of hiking boots, but the boots didn't even make it through one trek, and the tent was extremely fragile and easy to tear. I was upset that I had spent my hard-earned money on equipment that wasn't very good. Second, the customer support was not responsive and did not provide any assistance. I attempted to contact them about the bad products I had received, but I did not receive a response for several days. When I did eventually get a response, it was condescending and did not offer an apology for the delay. Last but not least, their website is cumbersome and hard to navigate. It is not easy to find what you are looking for, and the descriptions of their items lack the level of depth that is desired. It is abundantly evident that they did not put forth much effort to ensure that customers had a pleasant and straightforward purchasing experience. In general, I do not think the Genwiss Company is a good option for anyone trying to purchase high-quality outdoor gear. The prices of the goods are unreasonable, the quality of the customer care is poor, and the website is difficult to navigate. As a sportsperson who places a high importance on having high-quality equipment, I was dismayed by the service I received from this company.

Pros
  • Good product for its price
Cons
  • There are no free returns or shipping options.