I like that it is easy for employees who are not computer savvy or don't have much experience using computers in general can easily use this software as well! It's also very user friendly which makes training easier than other programs out there - no confusing menus etc., so everyone knows what they're doing when we train new hires!! Not really anything specific but overall our team has been happy working together through all of these changes (we've had 3 different system managers over time).
We were able solve some problems by figuring things ourselves rather then waiting too long after an issue was brought up before getting answers from management about how something should be handled/fixed at work within certain timescales.