Efficient way of accessing customer information. The system is very user friendly and have good access control features for security purposes. It can retrieve data from any computer having network connectivity with this system. Ease of accessibility of the platform to multiple end users. The interface requires extensive training so users may face difficulty when setting up the new version of product. This helps me in delivering quality services to clients by keeping them informed about their accounts. The team at IDC has been great to work with. They are very knowledgeable about our business processes and always have answers for any issues we come across. There is nothing I dislike about their service. We highly recommend them. We use IDC for several projects and enhancements of our products. Their team comes up with solutions that fit our needs. They are very responsive and flexible to our requests.