It was very soft but you could feel the wires. I never used the full heat setting because over 4 was too hot for me. It turns off automatically after 10 hours, so if you forget to turn it off, it helps save energy. It broke a few months ago. There is no power to the cord or power button. Would have given 5 if it had lasted longer. This product offers a protective form of insurance and the product comes with a five year warranty, but why would you buy this? I'll call the manufacturer and find out if that guarantee is really true.
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