I like how easy it was to use for our team. It's very intuitive! We can easily see what people are doing in real time without having to log into their account or anything. There isn't much you could dislike about this software either. The only thing we have noticed so far is that sometimes there will be an error when logging out from one device but not another (e.g., desktop vs laptop). Sometimes it takes longer than expected to load up after logging off from other devices. This has been helpful with seeing who is using the system at any given moment as well as keeping track of usage patterns.